How to Get Support for Your Plan: What to Send Us
Support
September 25, 2026
3 min read
Send these details when you contact support and your issue can be solved faster.
Most issues can be solved quickly when we have the right information. Here is what helps us most.
Where to contact us
The fastest way is WhatsApp. You can also email us at playrixiptv@gmail.com, or use the contact form on our website.
What to include
- The name of the plan you bought, for example the brand and duration.
- Your device model, such as Smart TV brand, Android box or receiver.
- For satellite server plans, the serial number or account details asked for on the plan page.
- A short description of the problem and, if possible, a screenshot or photo of the error.
Before you contact us
Restart your device and router, check that your internet connection is stable, and make sure your app is up to date. Our buffering guide covers the most common fixes.
Keep your order details
Keep your order confirmation and login details safe. Never share them publicly.