IPTV Login or Playlist Not Loading? Quick Fixes
Simple checks that solve most login and playlist problems before you contact support.
If your IPTV app will not log in or the playlist stays empty, the cause is usually small. Try these checks in order.
1. Check the login details
Copy the details exactly as we sent them. Extra spaces, a missing character, or mixing up capital and small letters are the most common problems.
2. Try the other login method
We send both an M3U link and Xtream Codes. If one does not work in your app, try the other.
3. Check your internet
Open a website or another app to confirm you are online. Restart your router and your device.
4. Restart the app
Close the app completely and open it again. If it still fails, clear the app cache or reinstall the app.
5. Check the date on your device
A wrong date or time on a TV or box can stop some apps from connecting. Set it to automatic.
Still stuck?
Message us on WhatsApp with your plan name, your device and the app you use, and a screenshot of the error. See also our guide on what to send us when you need help.
Channels and performance depend on the provider's server, your device and your internet connection, and are not guaranteed by Playrix Sky. Test lines are available on request on WhatsApp.